Privacy Policy for GTA Diamond Garage Doors
Last Updated: April 25, 2025
At GTA Diamond Garage Doors, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you interact with our business, including through our website www.gtadiamondgaragedoors.com, phone, email, or other communication channels. By engaging with our services, you agree to the terms of this Privacy Policy. This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian laws, serving customers in the Greater Toronto Area (GTA) and beyond.
1. Information We Collect
We collect personal information to provide garage door installation, repair, and customization services and to enhance your experience. The types of information we may collect include:
a. Information You Provide
- Contact Information: Name, phone number, email address, and home address when you request a quote, schedule a service, or contact us.
- Service Details: Information about your garage door preferences or needs (e.g., size, color, repair issues) shared during inquiries.
- Referral Program: Names and contact details of referred friends if you participate in our referral program (offering $50 rebates, as noted on April 11, 2025).
- Feedback: Reviews, comments, or testimonials you provide about our services.
b. Automatically Collected Information
- Website Usage Data: IP address, browser type, device type, pages visited, and time spent on our website, collected via cookies or analytics tools (e.g., Google Analytics, if used on your WordPress site).
- Communication Data: Metadata from emails or other digital interactions (e.g., timestamps, device information).
c. Information from Third Parties
- Referrals: Contact details of potential customers referred to us through our referral program.
- Service Providers: Data shared by third-party tools we use for business operations (e.g., website hosting or email services), subject to confidentiality agreements.
2. How We Use Your Information
We use your personal information to operate our business and improve our services. Specific uses include:
- Service Delivery: To provide quotes, schedule installations or repairs, and deliver customized garage doors (e.g., 8×7 insulated doors starting at $600).
- Communication: To respond to inquiries, confirm appointments, or follow up on services via phone, email, or other channels.
- Marketing: To send promotional offers, updates, or referral program details (e.g., $50 rebates) with your consent, where required by law.
- Website Improvement: To analyze website usage and optimize content for GTA customers.
- Business Operations: To manage customer relationships, process payments, and maintain records.
- Legal Compliance: To comply with Canadian laws, such as PIPEDA, or respond to legal requests.
3. How We Share Your Information
We do not sell or rent your personal information. We may share your data in the following circumstances:
- Service Providers: With trusted third parties who assist our business, such as website hosting providers (e.g., WordPress, per April 10, 2025), payment processors, or analytics tools, under strict confidentiality agreements.
- Legal Obligations: If required by law, such as to comply with a court order, tax regulations, or to protect our rights.
- Business Transfers: In the event of a sale, merger, or acquisition of our business, your information may be transferred to the new owner, with notice to you.
4. How We Protect Your Information
We implement reasonable security measures to protect your personal information, including:
- Technical Safeguards: Using encryption for website forms (if implemented) and secure storage for customer data (e.g., password-protected systems).
- Access Controls: Limiting employee access to your information on a need-to-know basis.
- Operational Practices: Regularly reviewing our data handling procedures to ensure compliance with PIPEDA.
While we strive to protect your data, no system is entirely secure. In the event of a data breach, we will notify affected users as required by law.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance functionality and analyze usage:
- Essential Cookies: Enable core website features, such as form submissions for quotes.
- Analytics Cookies: Track visitor behavior to improve our site (e.g., via Google Analytics).
- Functional Cookies: Support features like saving your preferences.
You can manage cookies through your browser settings. Disabling cookies may affect website functionality.
6. Your Rights and Choices
Under PIPEDA, you have rights regarding your personal information:
- Access: Request a copy of the data we hold about you.
- Correction: Ask us to correct inaccurate or incomplete information.
- Deletion: Request deletion of your data, subject to legal obligations (e.g., retaining records for tax purposes).
- Opt-Out: Unsubscribe from marketing communications by clicking “Unsubscribe” in emails or contacting us. Service-related communications (e.g., appointment confirmations) will continue.
- Consent Withdrawal: Withdraw consent for data use where applicable, though this may limit our ability to provide services.
To exercise these rights, contact us at gtadiamonddoors@gmail.com. We will respond within 30 days, as required by PIPEDA.
7. Data Retention
We retain personal information only as long as necessary for the purposes outlined in this policy:
- Customer Data: Contact and service details are kept for 7 years to comply with Canadian tax laws and support future inquiries.
- Website Data: Usage data is retained for up to 2 years for analytics purposes.
- Marketing Data: Contact details for promotions are kept until you opt out or consent is withdrawn.
After retention periods, we securely delete or anonymize data.
8. International Data Transfers
Our services are primarily hosted in Canada. If your data is processed in another country (e.g., by a website hosting provider in the United States), we ensure it is protected under PIPEDA-equivalent standards.
9. Children’s Privacy
Our services are not intended for individuals under 19, the age of majority in Ontario. We do not knowingly collect data from children. If we discover such data, we will delete it promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the “Last Updated” date. Significant changes will be communicated via email or a website notice.
11. Contact Us
For questions, concerns, or requests about this Privacy Policy or our data practices, please contact us:
GTA Diamond Garage Doors
Email: gtadiamonddoors@gmail.com
Phone: 647-4699-699
If you have unresolved privacy concerns, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.